Process Server - San Francisco

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are.

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A little about the Position:

The Process Server’s purpose at Gemini is to effectively manage their schedule, expenses, territory and workload by creating the most efficient routes each day based on appointments and priority of certain orders. Each Process Server ensures the timely and accurate uploads of daily work assignments, reviews materials, processes work assignments in a timely fashion, maintains accurate and complete paperwork, maintains equipment’s accuracy and functionality, and abides by the rules and regulations required for service of process in California. As a member of the Civil department, the Process Server is a self-motivated, composed, and conscientious contributor.

• Location: San Francisco, CA territory
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $21.63 - $30.77

Functional Requirements

• Conduct all duties of a route-based process serving operation, including but not limited to:
• Maintain a safe vehicle, assigned equipment, and registrations
• Create and maintain efficient routes based on appointments, rush status and length of time work orders have been in the server’s queue of orders
• Report issues with orders or locations in accordance with developed procedures
• Fill out paperwork properly, taking detailed notes of every attempt on every work order
• Respond and collaborate on department and specific order-based emails
• Deal with confrontation in a calm and professional manner
• Maintain location relations by being friendly, polite and respectful
• Work cross-functionally with other departments in the office, responding to status requests or audits from the Process department supervisor/specialists and proof of service requests from the Proof Desk.
• Sign and return documents in a timely manner
• Demonstrate discipline in following all active processes to ensure standardization
• Demonstrate accuracy, dependability and consistency with work assignments and expectations
• Communicate effectively
• Demonstrate street smarts when in the field
• Other duties as assigned

EXPERIENCE, SKILLS AND ABILITIES

• Education and/or experience:
• High School diploma or equivalent required
• 2+ years of progressive experience in a route-based position preferred, but not required
• Skills:
• Advanced time management and organizational skills
• Strong verbal and written communication skills
• Ability to handle a high volume of work and function in a fast-paced environment, on deadline
• Self-motivated and directed, with keen attention to detail
• Strong conflict resolution and de-escalation skills
• Technology:
• Proficient using a computer, business phone, office software, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

Other:

• Valid California driver’s license and clean driving history
• Reliable vehicle, current auto registration and current auto insurance
• Adequate internet connection for home office
• Exceptional teamwork
• Follow dress code

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Lifting, bending, standing, climbing or walking while carrying out assigned duties
• Lift, push, pull up to 35lbs
• Sitting for at least one hour at a time (total: 4-6 hours/day)
• Driving for extended periods of time, up to 4-6hours in a day and up to 100-200 miles per day

TRAVEL

Travel is required for this position - 100% of working hours

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards