Starlite Server Assistant

The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in the communal living room and lively gathering spot, The Post Room and the iconic Starlite (coming early 2024). With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco. 

Position Overview:
We are seeking a highly experienced and motivated Server Assistant to join our team. This role is more than just bussing tables — it requires a proactive team player with a strong background in service, excellent communication skills, and the ability to enhance guest interactions through thoughtful table touches and seamless collaboration with servers and bartenders. The ideal candidate will have a keen attention to detail and a passion for hospitality excellence.

Key Responsibilities:

• Support servers by performing a variety of tasks that enhance guest satisfaction and operational flow
• Anticipate guest needs and assist with table touches, refilling water, clearing plates, and resetting tables efficiently
• Communicate clearly and effectively with servers, bartenders, and management to ensure smooth service
• Maintain cleanliness and organization of the lounge and service areas
• Assist with beverage runs and ensure timely delivery of items to guests
• Help monitor guest satisfaction and report any issues promptly to the service team
• Uphold all health, safety, and sanitation standards

Qualifications:

• Minimum 2 years’ experience in a similar role within upscale restaurants, lounges, or hotels
• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced environment while maintaining a polished and professional demeanor
• Detail-oriented with a focus on delivering exceptional guest service
• Team-oriented attitude and a willingness to support others
• Knowledge of food and beverage service protocols is highly desirable
• Full-time availability is required, including evenings, weekends, and holidays as needed.

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

 EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws